Container humidity damage: how do you file a claim?

admin

We received a container with mould on the top layer. What is the practical claim process?

admin

Photograph on arrival before unstuffing, keep the container number and the seal, request the carrier's survey, and notify the insurer within the policy window (often 3-7 days). Then match the damage against the pre-shipment inspection photos — without those, the insurer will argue the cargo was loaded wet.