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用户询问集装箱内货物受潮发霉后的索赔流程。
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Container humidity damage: how do you file a claim?

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发表于 2026-9-21 13:10:32 |Reserved| 显示全部楼层 |阅读模式
We received a container with mould on the top layer. What is the practical claim process?

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 楼主| 发表于 2026-9-21 18:10:32 |Reserved| 显示全部楼层
Photograph on arrival before unstuffing, keep the container number and the seal, request the carrier's survey, and notify the insurer within the policy window (often 3-7 days). Then match the damage against the pre-shipment inspection photos — without those, the insurer will argue the cargo was loaded wet.
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